SHIPPING: All Items are mailed within 3-5 Business days from receipt of purchase unless otherwise notified, Once an order is placed you have 24 Hours to cancel the order via email or you will be held responsible for the order and it can be exchanged only.
Please note: If you wish to cancel and your order has been shipped prior to the 24 hours, you must send the UNOPENED package back "Return to Sender" If you have opened it, normal exchange rules apply.)
STORE PICKUP: All orders for local pickup are ready within an hour and must be picked up within 3 business days or your order will be cancelled and a store credit will be issued. You may pickup during regular store business hours, and only the person whose name is on the order may pickup and must present ID & CC used. You cannot leave a name in the notes section for pickup. The Individual who placed order only may pick up.
RETURNS: I Am Queen Couture values our customers and therefore if you are not 100% satisfied with any of our clothing items you are welcome to EXCHANGE the item(s) within 3 days of receipt from postal service for Store Credit Only. ABSOLUTELY NO RETURNS NOR EXCHANGES ON SHOES, SALE ITEMS, ACCESSORIES, or Items posted with no returns accepted. (Please make sure you know the correct size before purchasing). Please note returns may take up to 30 days to process.
Please Note:: If you RECEIVE a defective/damaged item. We will ONLY exchange the item for the same item and size.
TERMS & CONDITIONS / RETURN POLICY
1) The item MUST be returned in the same condition that it was sent
2) Therefore ALL tags must be remained intact
3) NO odors, stains or appearance that the item has been used
4) Original Postage is NON Refundable
5) Return Postage is of responsibility of the BUYER
6) Proof of return posting MUST be obtained. That return tracking number is confirmation of when the return was received to us.
7) The item must be returned within THREE BUSINESS DAYS of delivery
8) Please allow up to 30 Days for Return & Store Credit to be processed.
Please MAIL return to I Am Queen Couture Returns
1314 N Military Trail West Palm Beach, FL 33409
All Shoes, Accessories, Lingerie, and SALE items are final sale.
Please email firstname.lastname@example.org or call 561-889-2924 for any additional questions.
IAmQueen Terms & Conditions 2018
I Am Queen Couture owns no rights to some of the photos used..
I Am Queen Couture